Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

by Joseph A. Michelli

Book Overview

THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER

"Like any business, a hospital must be true to its core values in order to succeed. 'Trickle-down values' start at the top with the best leadership, so that all the stakeholders understand and carry out the institution's mission. That is the gift that David F einberg has brought to U CLA. I am in awe of his management skills."
-Lynda Resnick, owner of Pom Wonderful,...

• Format: Hardcover
• Language: English
• ISBN: 0071773541
• ISBN13: 9780071773546
• Release Date: May 2011
• Publisher: McGraw-Hill Companies
• Length: 320 Pages
• Weight: 1.35 lbs.
• Dimensions: 1.0" x 6.3" x 9.3"