Preparing Staff Patrons Disability

by Courtney Deines-Jones

This manual provides the library manager with the background, techniques and tools needed to prepare frontline staff to meet the challenge of providing one-on-one and general service excellence to patrons with disabilities in compliance with the Americans with Disabilities Act (ADA).

• Format: Paperback
• Language: English
• ISBN: 1555702341
• ISBN13: 9781555702342
• Release Date: January 1996
• Publisher: Neal-Schuman Publishers
• Length: 143 Pages
• Weight: 1.02 lbs.
• Dimensions: 0.4" x 8.5" x 11.0"