Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today

by Aleksander Szlam and Ken Thatcher

Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer, or even if your familiar with current technologies, bur want to know more about how leading edge technologies play a role in the productivity of the call center. Did you know chat predictive dialers...

• Format: Paperback
• Language: English
• ISBN: 0936648805
• ISBN13: 9780936648804
• Release Date: January 1996
• Publisher: CRC Press
• Length: 190 Pages
• Weight: 0.60 lbs.
• Dimensions: 0.5" x 6.1" x 9.0"

Customer Reviews

the bible

This is the Bible of telemarketing. You must read this book by the father of predictive dialing.!