Pragmatic Application of Service Management: The Five Anchor Approach

by Mark Thomas and Suzanne D Van Hove

Create a more robust service management system using the best of ITIL(R), ISO/IEC 20000-1, COBIT(R), and CMMI(R)-SVC.

Although ITIL's popularity as a framework for IT service management (ITSM) continues to increase, a number of organizations have realized that its approach is sometimes not quite enough on its own. Many are already working towards compliance with ISO/IEC 20000-1 - the international standard for ITSM...

• Format: Paperback
• Language: English
• ISBN: 1849288755
• ISBN13: 9781849288750
• Release Date: December 2016
• Publisher: Itgp
• Length: 150 Pages
• Weight: 0.41 lbs.
• Dimensions: 0.3" x 5.5" x 8.5"