Practical Service Level Management: Delivering High-Quality Web-Based Services

by John W. McConnell and Eric Siegel

Book Overview

Measure, manage, and improve the speed and reliability of web services * Complete reference for creating relevant, effective Service Level Agreements * Detailed discussions of both technical and... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1587142856
• ISBN13: 9781587142857
• Release Date: January 2004
• Publisher: Cisco Press
• Length: 304 Pages