Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success

by Richard Adams and Richard Adams

Book Overview

Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels, from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full...

• Format: Hardcover
• Language: English
• ISBN: 0367182769
• ISBN13: 9780367182762
• Release Date: June 2019
• Publisher: Productivity Press
• Length: 246 Pages
• Weight: 1.54 lbs.
• Dimensions: 0.8" x 7.3" x 10.2"