Practical Benchmarking: The Complete Guide: A Complete Guide

by P. Leonard and M. Zairi

by Bob Camp The business improvement topic and quality tool called benchmarking is becoming widely understood and broadly applied. There are now applica- firms that tions in almost all segments of the economy including industrial either produce a product or a service, non-profit organizations such as healthcare, government and education. The approach is starting to spread around the globe with initiatives in Europe, Asia Pacific and South America...

• Format: Hardcover
• Language: English
• ISBN: 0412574101
• ISBN13: 9780412574108
• Release Date: May 1994
• Publisher: Springer
• Length: 262 Pages
• Weight: 1.31 lbs.
• Dimensions: 0.7" x 6.5" x 9.5"
• Grade Range: Postsecondary and higher