Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

by Renée Evenson

Book Overview

Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Ren e Evenson ensures you'll always have the right words to defuse tense interactions.

Practical and insightful, this book ensures you'll never again be at a loss for what to say to customers.

In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative...

• Format: Paperback
• Language: English
• ISBN: 081442032X
• ISBN13: 9780814420324
• Release Date: September 2012
• Publisher: Amacom
• Length: 304 Pages
• Weight: 0.75 lbs.
• Dimensions: 0.8" x 5.9" x 8.9"
• Age Range: 18 years and up
• Grade Range: Postsecondary and higher