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Paperback Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results Book

ISBN: 081442032X

ISBN13: 9780814420324

Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

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Format: Paperback

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Book Overview

Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Ren e Evenson ensures you'll always have the right words to defuse tense interactions.

Practical and insightful, this book ensures you'll never again be at a loss for what to say to customers.

In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative...

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Business Business & Investing

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