Plus! The Standard+Case Approach: See service response in a new light

by Rob England

If your customers see your group as bureaucratic and inflexible... If your staff feel process bound... If your process doesn't adapt to a changing world... See service response in a new light. Standard+Case is an exciting new approach to categorising and resolving any sort of response activity, such as service desk, tech support, public safety, social welfare, or health. If you have anything to do with responding to situations when providing a service,...

• Format: Paperback
• Language: English
• ISBN: 1482061740
• ISBN13: 9781482061741
• Release Date: May 2013
• Publisher: Createspace Independent Publishing Platform
• Length: 122 Pages
• Weight: 0.85 lbs.
• Dimensions: 0.3" x 8.5" x 11.0"