Planting Flowers, Pulling Weeds: Identifying Your Most Profitable Customers to Ensure a Lifetime of Growth

by Patrick Laughlin, Janet Rubio, Patrick Loughlin

Introduces a powerful, ten-step approach to forging strong, life-long relationships with any company's most valuable customers Two former Dell executives turned Fortune 500 consultants reveal the incredibly successfully, ten-step program they instituted at the world's number-one PC manufacturer for finding profitable customers, building and maintaining lasting relationships with them, and allocating resources based on their bottom-line value: the...

• Format: Hardcover
• Language: English
• ISBN: 0471035130
• ISBN13: 9780471035138
• Release Date: February 2002
• Publisher: John Wiley & Sons
• Length: 288 Pages
• Weight: 1.30 lbs.
• Dimensions: 1.0" x 6.4" x 9.3"