When Pierre, an African penguin living at the California Academy of Sciences, begins to lose his feathers, the zoo staff is at a loss as to what to do. The lack of feathers causes Pierre to lose warmth, making him afraid to swim in the zoo pool. And the other penguins start to shy away, giving Pierre the "cold" shoulder. Unfortunately, heaters and medications fail to correct the situation. But one rainy day, inspiration strikes a biologist named Pam...