Phone Power

by George R. Walther

Book Overview

This guide explains how to save time and increase effectiveness when using the telephone, and offers practical techniques to defuse irate complainers, negotiate successfully, increase sales, and collect past-due accounts.

• Format: Mass Market Paperback
• Language: English
• ISBN: 0425104850
• ISBN13: 9780425104859
• Release Date: December 1987
• Publisher: Berkley Books
• Length: 224 Pages
• Weight: 0.25 lbs.
• Dimensions: 0.6" x 4.2" x 6.9"

Customer Reviews

Best resouce for training telephone sales perople

I discovered this book while managing a large group of people in the telemarketing sales department of the nations largest mapmaking company. This book has proved invaluble in sales tips and techniques to sell anything! Highly recommeded

A must read! You will improve your phone effectiveness!

In my profession I spend 70% of my time on the phone. I'm telling you confidently that if you act on the ideas and strategies in this book, you should experience satisfyingly higher levels of success (in your business practices and in your personal endeavors). This is a quick-read covering the most pressing phone challenges in an easy-to-understand manner. The topics include: penetrating the receptionist's phone screen, screening your calls effectively, eliminating phone tag, setting appointments, time management, projecting authority (phraseology and voice annunciation), handling irate calls, negotiation, collections and telemarketing. My return, many thousands.

OUTSTANDING, SIMPLE, TO THE POINT

ANY ONE WHO USES THE PHONE FOR BUSINESS SHOULD READ THIS BOOK