Phone Clones

by Kiran Mirchandani and Mirchandani

Book Overview

Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class, nation, and production. Unlike outsourced manufacturing jobs, call center work requires voice-to-voice conversation with distant customers; part of the product being exchanged in these interactions is a responsive, caring, connected self. In Phone Clones, Kiran Mirchandani explores the experiences...

• Format: Paperback
• Language: English
• ISBN: 0801477670
• ISBN13: 9780801477676
• Release Date: April 2012
• Publisher: ILR Press
• Length: 192 Pages
• Weight: 0.35 lbs.
• Dimensions: 0.6" x 6.0" x 8.9"
• Age Range: 18 years and up
• Grade Range: Postsecondary and higher