Personalising Public Services: Understanding the Personalisation Narrative

by Catherine Needham

Book Overview

Personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - is increasingly seen as the future of the welfare state. This book focuses on how personalisation evolved as a policy narrative and has mobilised such wide-ranging political support. It will be a valuable resource for undergraduate and postgraduate students in public policy and social policy and for researchers...

• Format: Paperback
• Language: English
• ISBN: 1847427596
• ISBN13: 9781847427595
• Release Date: July 2011
• Publisher: Policy Press
• Length: 216 Pages
• Weight: 0.75 lbs.
• Dimensions: 0.4" x 6.1" x 9.1"