Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-To-Use Phrases for Handling Conflict, Confrontations and Challenging Personalitie

by Susan Benjamin and Benjamin Susan

Book Overview

Perfect Phrases for the Right Situation, Every Time

Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips

• Format: Paperback
• Language: English
• ISBN: 0071493042
• ISBN13: 9780071493048
• Release Date: September 2007
• Publisher: McGraw-Hill Companies
• Length: 240 Pages
• Weight: 0.57 lbs.
• Dimensions: 0.6" x 5.1" x 8.0"

Customer Reviews

Great book!- Nice gift for someone in a management position

This is a great book for anyone. It is especially great for leaders or managers. It is also wonderful for those who work in an office environment.

Great product and service

This is an excellent book for the management or human resources professional who has to deal with problematic personalities on a regular basis. It is highly recommended!!