People Love You: The Real Secret to Delivering Legendary Customer Experiences

by Jeb Blount

Book Overview

What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 1118433246
• ISBN13: 9781118433249
• Release Date: February 2013
• Publisher: Wiley
• Length: 192 Pages
• Weight: 0.74 lbs.
• Dimensions: 0.8" x 5.8" x 8.6"