Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback

by Jill Applegate and Ann Thomas

Make customer feedback work for your business.

Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review...

• Format: Hardcover
• Language: English
• ISBN: 0470563559
• ISBN13: 9780470563557
• Release Date: May 2010
• Publisher: Wiley
• Length: 224 Pages
• Weight: 0.88 lbs.
• Dimensions: 0.9" x 6.4" x 9.3"