Patient Satisfaction: Defining, Measuring, and Improving the Experience of Care (Management Series)

By Irwin Press

Irwin Press, Ph.D., of Press, Ganey Associates Inc., reveals the lessons he's learned during his 17 years of experience in measuring and managing patient satisfaction. Patient satisfaction is an... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 1567931898
• ISBN13: 9781567931891
• Release Date: January 2002
• Publisher: Health Administration Press
• Length: 240 Pages
• Weight: 0.77 lbs.