Outrageous: Unforgettable Service Guilt-Free Selling

by T. Scott Gross

Book Overview

Arguing that it is customer service not cut-throat selling that woos customers and their chequebooks, T. Scott Gross here presents advice on delivering extraordinary customer service with his POS... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0814479863
• ISBN13: 9780814479865
• Release Date: January 1998
• Publisher: Amacom
• Length: 304 Pages
• Weight: 0.80 lbs.
• Dimensions: 0.9" x 5.9" x 8.9"

Customer Reviews

Must have for your business library

I love this guy. He puts it right out there about how customer service ought to be, and we all wish that everyone's customer service were as good as some of the shining examples he relates. We are assaulted at every turn by so many bad customer service experiences that we're grateful when someone even does an average job of what they're supposed to do, much less go above and beyond. We should all remember those basic keys to our business: know your customers and their needs and wants; know your product; know what your competitors are doing and how to beat them. Scott Gross goes beyond this with the "outrageous" part: be prepared to do something so extraordinary and unexpected for your customers that they can't help but tell others how great your service is. When was the last time you told all your friends about extraordinary customer service? I have stories from 10-20 years ago that I tell to this day because the service was so great. Do you? I've been fortunate enough to hear T. Scott Gross as a keynote speaker at a conference, and he's just as warm, thoughtful and encouraging in person as he is in his books. If you're in business or deal with the public, or even if you just want to have great family and friend relationships, you must have at least one of his books in your personal library.

success without stress

This is the first book I read which has helped take the stress right out of sales. If anyone is in retail knows how stressfull it may be at times. I highly recommend everyone in retail business today to read this book and enjoy your every day to day sales.

Sets the standards for excellent customer relations

Recommended to me by a life-long friend, this book is excellent! Anyone using POS won't have to worry about attracting and/or keeping customers!

Positively, a must read for Business Exec.'s and Staff

I loved every chapter of the book. T. Scott Gross has written so that I feel as if I've known him forever, as if he could see me nodding as he told his stories and made his powerful points. This book has had a tremendous impact on my views of customer service, marketing, and business basics. I want to give a copy to everyone I know, but don't want to part with my own! Read IT!

tremendous, overwhelm your customers with killer service

I started to read this book yesterday on a flight back from Europe and today I am ordering extra copies for my own sales team and friends who sell. This book hits the nail on head when it comes to defining what strategies and mentalities are required for keeping customers in todays ever increasing competitive world. from policies that directly impact your approach with customers "outside" to policies that impact your management "inside". his book discusses in a familiar and easy-to-identify-with way how best to lead a winning selling team. I look forward to finishing it tonight !