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The classic and deeply influential work on business management, leadership, problem solving, and quality control--based on Denning's famous 14 Points for Management.

Now reissued for the managers and leaders of today

Deming offers a theory of management based on his famous 14 Points for Management. "Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed... Read Full Overview

This book looks at two of the central issues - quality control and productivity - facing industry (whether manufacturing or service industry) and considers the practical responses that management should take. Dr Deming has had a major role in establishing statistical techniques... Read Full Overview