Organizational Report Cards

by William T. Gormley Jr. and David L. Weimer

Book Overview

In recent years, consumers, professional organizations, government officials, and third-party payers have become increasingly concerned about how to assess the quality of the services provided by organizations in both the private and the public sectors. One new approach is the organizational report card, which compares the performance of organizations such as public schools, colleges, hospitals, and HMOs.

This book offers the first comprehensive...

• Format: Hardcover
• Language: English
• ISBN: 067464350X
• ISBN13: 9780674643505
• Release Date: March 1999
• Publisher: Harvard University Press
• Length: 288 Pages
• Weight: 1.29 lbs.
• Dimensions: 1.1" x 6.4" x 9.6"