Organizational Performance and Measurement in the Public Sector: Toward Service, Effort and Accomplishment Reporting

by Geert Bouckaert and Arie Halachmi

Legislative initiative, in response to public demands for more accountability, require public agencies at all levels of government to measure organizational performance and to report on service efforts and accomplishments (SEA). What considerations should managers use in developing performance measurement protocols? What is the experience to date in the U.S. and abroad? This collection of original articles does not represent a consensus about the...

• Format: Hardcover
• Language: English
• ISBN: 0899309585
• ISBN13: 9780899309583
• Release Date: March 1996
• Publisher: Praeger
• Length: 368 Pages
• Weight: 1.47 lbs.
• Dimensions: 1.3" x 6.3" x 9.1"