Organizational Excellence: Introduction to Total Quality

by David L. Goetsch and Stanley Davis

A comprehensive, practical look at how to become an effective quality manager and decision maker with a focus on improving the quality of people, processes, products, and the work environment on a continual basis. KEY TOPICS: The Total Quality Approach to Quality Management: Achieving Organizational Excellence; Quality and Global Competitiveness; Strategic Management: Planning and Execution for Competitive Advantage; Quality Management,...

• Format: Hardcover
• Language: English
• ISBN: 0133791858
• ISBN13: 9780133791853
• Release Date: May 2015
• Publisher: Pearson
• Length: 448 Pages
• Weight: 2.52 lbs.
• Dimensions: 0.8" x 8.5" x 10.9"