It was 20 years ago when Al Curtis, "Ask the Pool Guy," became owner of a swimming pool construction/service company. At the age of 26, Al already had seven years of experience in the business and was technically skilled at the work, but was woefully unequipped to handle the business end of things. By sheer grit and determination, Al said "yes" to most anything, handling every lead and trying to turn every phone call into revenue. Customer service...