Operations Management in Service Industries and the Public Sector: Text and Cases

by Bob Johnston, Christopher Voss, Barbara Morris

Book Overview

Aimed at teachers and students on business and management courses teaching and studying Operations as well as those concerned with the management of specific service industries this book brings together concepts found in the wider literature as well as presenting some new concepts. Written from the standpoint of Operations Management specialists - rather than marketing managers - the book examines the operational aspects of service operations and...

• Format: Paperback
• Language: English
• ISBN: B007YZUX2O
• ISBN13: 9780471908012
• Release Date: November 1985
• Publisher: Wiley
• Length: 328 Pages
• Weight: 1.10 lbs.
• Dimensions: 0.8" x 5.9" x 9.0"