Operations Management for Service Industries: Competing in the Service Era

by Glenn Bassett

Effective service delivery requires a transition from high-volume, long-run operations to low-volume, short-run output. In conventional terms, inefficiency is inherent in such a shift. The Japanese experience suggests, however, that this convention is in error; success is available if we can only organize operations away from capital toward labor intensiveness with emphasis on multipurpose machinery and multiskilled workers as the foundation. Wholly...

• Format: Hardcover
• Language: English
• ISBN: 0899307469
• ISBN13: 9780899307466
• Release Date: November 1992
• Publisher: Praeger
• Length: 272 Pages
• Weight: 1.25 lbs.
• Dimensions: 0.7" x 6.1" x 9.2"