Operations Management: A Value-Driven Approach

By Steven A. Melnyk and Melnyk

Melnyk and Denzler have written a text that looks at operations management from a different perspective value. In this text, value is a dynamic theme that brings together the issues of performance, cost, competitive reactions, and customer expectations. By using a value-driven perspective, the authors enable students to view every activity in the operations management system in terms of its ability to enhance value. Students learn to evaluate: who current customers are and who new customers will be; what the customer wants; the degree of overlap between the current operations management system and the demands and expectations of customers; how to structure the OM system to deliver value; and, finally, how to measure performance. This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0256123810
• ISBN13: 9780256123814
• Release Date: February 1996
• Publisher: McGraw-Hill Companies
• Length: 1000 Pages
• Weight: 4.55 lbs.
• Dimensions: 1.6" x 8.4" x 10.3"

Customer Reviews

Compleat Guide: How Firms Make & Provide Goods and Services

Studying for APICS CIRM (Certification in Integrated Resource Management), I have accumulated a shelf full of books about enterprise management. "Operations Management: A Value-Driven Approach" rises above all the others. It is large book, almost 1000 pages. It covers all the operations management bases (and all the acronyms), including just-in-time, total quality, demand and supply chain, inventory and materials including...