Online Dispute Resolution: Resolving Conflicts in Cyberspace

by M. Ethan Katsh and Janet Rifkin

An essential tool for dispute resolution professionals as well as for anyone considering using dispute resolution in their lives and work, Online Dispute Resolution explains the many diverse and unique applications of doing conflict resolution online. The expert authors examine the tremendous growth of online dispute resolution-including its use by eBay and other e-commerce companies-and reveal the enormous possibilities to come, along with the many...

• Format: Hardcover
• Language: English
• ISBN: 0787956767
• ISBN13: 9780787956769
• Release Date: April 2001
• Publisher: Jossey-Bass
• Length: 240 Pages
• Weight: 1.10 lbs.
• Dimensions: 0.8" x 6.2" x 9.2"