One Minute Service: Keys to Providing Great Service Like Disney World

by Bruce Loeffler

All successful organizations revolve around the care and feeding of customers. First impressions are critical; little things make a big difference; attitude and likability are vital attributes; and... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 1932021442
• ISBN13: 9781932021448
• Release Date: September 2009
• Publisher: DC Press
• Length: 135 Pages
• Weight: 0.57 lbs.
• Dimensions: 0.7" x 6.0" x 8.6"

Customer Reviews

A game plan to deliver the service others talk about

These days, GREAT service gets more lip service than action. If you can count to "seven," you and your company can deliver GREAT service - if you follow Bruce Loeffler's seven keys. This book is a fast and powerful read packed with how-to's. If any part of your work takes you or your employees into contact with customers, Loeffler's seven keys must guide your thinking and behavior. Today's crazy economy makes acquiring new customers more challenging than ever. Retaining them is even tougher when all it takes is a "better deal" to pull them away. Delivering GREAT customer service is a non-negotiable. So is reading One Minute Service. Neil Ducoff, author of No-Compromise Leadership: A Higher Standard of Leadership, Thinking and Behavior

... makes no difference who you are ...

Most of us have been to a Disney property or cruise and gone home with the impression (at least my family has) that no one at Disney ever tells us, "No." We would always get what we want, and have a wonderful time while we were there. No wonder Disney is considered one of the most - if not the greatest - customer service companies in the world! Want to gain an insight into how your company can start to provide those kinds of experiences to your customers? Get this book by Bruce Loeffler, formerly with Disney overseeing Showmanship Service for Epcot and the Magic Kingdom, and you'll be able to discover what drives the excellence you and I experience whenever we visit Disney. This book breaks down the approach to providing excellence in customer service into 6 easy-to-understand key concepts and shows you how to put them together into an effective customer service strategy. "Makes no difference who you are," you'll be surprised at how profound yet simple - and effective - this approach is as it helps you place the customer experience as your company's highest priority.

One Minute Service Delivers Timeless Message

"One Minute Service" is definitely a mandatory must-read for bolstering business, regardless of industry, destined to boost any bottom line. While the book's core concepts of crucial first impressions, going above and beyond, attitude and appreciation are everything, et cetera, aren't new revelations, many corporations fail to religiously practice, celebrate and deliver the goods. The concise seven chapter book unlocks the keys of show-stopping customer service, which, more than ever before in today's economy, is essential for retaining and sustaining both an internal and external customer base. It also plainly and simply reveals how anyone and everyone should treat their fellow man on a daily and consistent basis. Wow, what a better world it would be! In my opinion, it's high time, in the workplace and in life, for implementing "One Minute Service"!

The power of single minute...

It's about time to call customer service on the carpet for the complacency and lack of caring that infects today's retail culture. Bruce Loeffler points out the issues, but more important shares a systematic approach for bringing courtesy and excellence back to the front lines of sales. I suggest you make this book a gift for every employee! You'll be giving them a gift that they'll carry with them through whatever adventures they seek! Jim Bouchard Speaker & Author of Think Like a Black Belt and Dynamic Components of Personal POWER JimBouchard.org

Unbelivable!

This book cut's to the chase immediately upon opening it. I have always said; "attitude is everything," but this book sends the point home with a velvet steamroller.