One-To-One in the Workplace: Scripts for Achieving Success in Business

by Marlene Caroselli

Ever wish you knew how to approach an awkward or difficult conversation and play the scenario through your head in advance? Using scripts similar to those used in sales and marketing every day, Dr. Marlene Caroselli has created more than 100 unique and effective communications lessons for managers and employees. Each lesson includes discussion of each situation, suggested words or phrases, a graphic dialog with an opening line and responses for likely...

• Format: Paperback
• Language: English
• ISBN: 0028640691
• ISBN13: 9780028640693
• Release Date: May 2001
• Publisher: Penguin Putnam
• Length: 398 Pages
• Weight: 1.69 lbs.
• Dimensions: 1.0" x 7.4" x 9.1"