Offshore Outsourcing: Path to New Efficiencies in It and Business Processes

by Nandu Thondavadi

Book Overview

No Synopsis Available.

• Format: Paperback
• Language: English
• ISBN: 1414055145
• ISBN13: 9781414055145
• Release Date: January 2004
• Publisher: Authorhouse
• Length: 200 Pages
• Weight: 0.75 lbs.
• Dimensions: 0.5" x 6.0" x 9.0"

Customer Reviews

Good book for business manager

Having worked for 11 years in the IT oursourcing industry inthe US, I felt there is nothing new the book could tell me. However, I found the book very informative, especially the case studies. It is well researched. It is a good information kit for people wanting to leverage offshore IT services. I agree with the book's forecast that more high-value functions will move offshore.

A wise book on Outsourcing Internationally

The book has some big names associated with it. This lends the book a great deal of credibility and offers a practical view to outsourcing.Having lived through the journey of outsourcing, I almost felt that I was re-living the experience while reading the book. Scott Bayman, President & CEO of GE's India Operations, has written the preface , which is particularly educative. It lends a good insight into how GE "persuaded" its managers to cut costs & enhance quality by outsourcing globally. The book clearly shows that Global Outsourcing cannot be done without a whole deal of planning, thought... & most important of all, leadership support. The thought of having a " champion" in the business to facilitate outsourcing & smoothen obstacles, is very appropriate. Case studies of Citibank, ABN Amro & Northwestern Mutual show how each business chose different paths for outsourcing based on their individual business goals & business situations. Read the Book. Outsourcing is here to stay & this book tells the reader how to outsource !!!

Relevant for our times

A practical & relevant book. The book gives strong reasons to outsource globally. After reading the book, one clearly realises that the job market will never be the same. Competition for a job will now be global.... & the need to constantly learn new skill sets will be important for survival & growth.The book is simple to read. The case studies from GE, Northwestern Mutual & ABN Amro are very helpful to understand the different approaches to outsourcing. There are some Best practices in those case studies which a practicing manager could use. The chapter on possible countries for outsourcing is very informative.All in all a good , practical & very relevant book. My only thought...I wish the authors had also included some examples of outsourcing gone sour. Those examples would help a practicing manager understand what he/ she should watch out for , while offshoring a process.

Practical & Balanced Book

This is a good & timely book that joins the recent debate on outsourcing. The book is a practical guide to understand the various aspects & nuances that a corporation has to consider while it is outsourcing its processes.The authors makes a compelling reason to outsource... but while doing so, they continue to remain balanced in their approach. Of particular significance , is the chapter on Costs of Outsourcing. It is important to keep a count of all the costs mentioned there, (especially the costs of loss of goodwill), while determining the final benefits of outsourcing.The best practices of GE, ABN AMRO, etc. are good examples to share.Overall a good book to read.. & , of course, ultimately you will have to decide whether outsourcing is appropriate for your business or not !!!

Captures offshore outsourcing very well

This book gives an unbiased view of offshore outsourcing to a new reader. The reader new to the trend can leave the chapters on how the process works alone... it gets very detailed.