Obtaining Value from Big Data for Service Delivery

by Stephen H. Kaisler, Frank Armour, J. Alberto Espinosa

Big data is an emerging phenomenon that has enormous implications and impacts upon business strategy, profitability, and process improvements. All service systems generate big data these days, especially human-centered service systems. It has been characterized as the collection, analysis and use of data characterized by the five Vs: volume, velocity, variety, veracity, and value (of data). This booklet will help middle, senior, and executive managers...

• Format: Paperback
• Language: English
• ISBN: 1631572229
• ISBN13: 9781631572227
• Release Date: October 2014
• Publisher: Business Expert Press
• Length: 188 Pages
• Weight: 0.61 lbs.
• Dimensions: 0.4" x 6.0" x 9.0"