Pass Your ITIL(R) Foundation Exam First Time Covering ITIL versions V2, V3 and the latest rewrite of V3 (i.e. ITIL 2011) this guide is fully up-to-date and is excellent exam prep material for anyone looking to study for the ITIL(R) Foundation Certificate in IT Service Management.A handbook that includes the full text of the following works ... IT Service Management for Newbies A top quality introduction to the ITIL...