Neon Signs of Service

by Holly Stiel

Book Overview

A book for anyone who has ever said "May I help you." It truly gets to the heart of the matter in customer service. Written by a former hotel concierge, the author understands the agony and the... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0971537003
• ISBN13: 9780971537002
• Release Date: January 2002
• Publisher: AZ Press
• Length: 150 Pages
• Weight: 0.61 lbs.

Customer Reviews

A MUST HAVE for service people

I teach customer service to people in industries all throughout the U.S. and I am constantly looking for great resources that will help people put good principles into actual practices. Holly Stiel's book is absolutely excellent. Easy to read and filled with ideas that people can use to make a very positive difference at work. If I owned a company, I'd buy a copy for everyone who worked for me.

Great book

Holly Stiel's book on service is an easy read with great examples. It isn't brain surgery but it definitely makes you think about how you act at work.

Neon Signs of Service

This is an excellent book for anyone in any service industry. It gives many ideas on how to relate to people.