Multicultural Customer Service

by Leslie Aguilar and Linda Stokes

This series presents essential business skills in a fast-paced, interactive format that appeals to today's busy managers, trainers, and employees alike. These authoritative, concise books deliver... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0786303328
• ISBN13: 9780786303328
• Release Date: September 1995
• Publisher: McGraw-Hill
• Length: 100 Pages
• Weight: 0.80 lbs.
• Dimensions: 0.4" x 7.3" x 8.7"

Customer Reviews

Excellent for staff training

We used this book last year for training our staff and we are looking forward to using it again. If you are in the service industry this book is a must for you. The authors used clear, diverse and practical examples of how to better a serve a diverse clientele. The workbook style made the topics approachable and simple. My staff really enjoyed what they learned and I found that they put the information to use.I liked the diversity of cultural examples in the workbook; it was not just from one or two cultures. We did some fun role playing with book during our staff training.I highly recommend this book to any business seeking to be more in tune and ready to serve all their customers and even expand their customer base.