MP Service Management with Service Model Software Access Card

by Mona Fitzsimmons, James Fitzsimmons, Mona J. Fitzsimmons, et al.

Book Overview

The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services , which provides a... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0077841204
• ISBN13: 9780077841201
• Release Date: January 2013
• Publisher: McGraw-Hill Education
• Length: 524 Pages
• Weight: 3.05 lbs.
• Dimensions: 1.0" x 8.7" x 11.1"