Minimizing Agent Turnover

by Anita Rockwell and Jon Anton

Minimizing Agent Turnover offers a wealth of ideas in which managers and supervisors can use on a daily basis. The key to operating a successful call center lies within the pages of this book. This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 096304642X
• ISBN13: 9780963046420
• Release Date: May 2002
• Publisher: Purdue University Press
• Length: 193 Pages
• Weight: 0.75 lbs.