MOF, A Pocket Guide: IT Service Operations Management

By Dave Pultorak

This guide to the Microsoft Operations Framework provides information that enables organizations to achieve mission-critical system reliability, availability, supportability, and manageability of... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 9077212108
• ISBN13: 9789077212103
• Release Date: April 2005
• Publisher: Van Haren Pub
• Length: 122 Pages
• Weight: 0.20 lbs.
• Dimensions: 6.5" x 0.5" x 4.3"

Customer Reviews

Perfect Companion

Although this is not the most recent--of March 2010, the latest is actually in beta--it continues to be a good companion to operational planning.

Keep it in your pocket

Excellent pocket guide! The authors did a great job. I now approach IT Service Management from a different perspective now that I have discovered MOF.

Brief-but complete-description of MOF essentials

If you are in a Microsoft-centric shop and want to remain consistent with Microsoft's approach to operations and infrastructure management this guide will get you quickly up-to-speed. Note that the MOF is based in the IT Infrastructure Library (ITIL), and is substantially aligned to it. The guide is an 88-page, small format booklet (6.25" x 4"), and in full color. The information on the three core models - Process, Team, and Risk - is provided in such a manner that you'll come away with a good understanding of how these models interrelate, and the key elements of each model. In fact, the guide is a cross between an executive summary and a PowerPoint presentation, and uses graphics and tables to excellent advantage to convey the MOF without glossing over essentials and important aspects.One of the authors, David Pultorak, is a well known expert in both the ITIL and MOF, which adds a great deal of credibility to this book's contents, and provides assurance that discussions comparing the ITIL and MOF common touchpoints are accurate. You can find additional articles by Mr. Pultorak at ASIN B0000X44MC.Coverage of the MOF is thorough enough to give IT executives a solid understanding, and is detailed enough to provide service and support delivery personnel with a clear view of the core models and how they can be employed.