Measuring the Performance of Public Services

by Michael Pidd

Book Overview

Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement...

• Format: Hardcover
• Language: English
• ISBN: 1107004659
• ISBN13: 9781107004658
• Release Date: March 2012
• Publisher: Cambridge University Press
• Length: 332 Pages
• Weight: 1.80 lbs.
• Dimensions: 0.9" x 6.9" x 9.8"