Measuring Itsm: Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives

by Randy A. Steinberg

Book Overview

How do you measure and report your IT services and processes? Which metrics matter the most to senior executives? Finally, here is a book that shows you how Not theory, but a practical guide that... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1490719458
• ISBN13: 9781490719450
• Release Date: December 2013
• Publisher: Trafford Publishing
• Length: 196 Pages
• Weight: 0.05 lbs.
• Dimensions: 0.4" x 6.0" x 9.0"