Measuring Customer Service Effectiveness

by Sarah Cook

Book Overview

Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly,... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0566085380
• ISBN13: 9780566085383
• Release Date: October 2004
• Publisher: Routledge
• Length: 174 Pages
• Weight: 1.06 lbs.
• Dimensions: 0.4" x 6.7" x 9.6"