Measures of Quality & High Performance

by Richard M. Hodgetts

Based on extensive research with 19 organizations that have received the Malcolm Baldridge National Quality Award, this work explains how to improve quality and response time, reduce costs and gain... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0814403778
• ISBN13: 9780814403778
• Release Date: January 1998
• Publisher: Amacom
• Length: 224 Pages
• Weight: 1.15 lbs.
• Dimensions: 0.9" x 6.2" x 9.2"

Customer Reviews

FILLED WITH INFO, INSIGHTS, EXAMPLES AND ACTUAL PRACTICES.

Based on an examination of 19 Baldrige winners, reveals 20 basic lessons, each discussed in separate chapters. Makes you aware of how a world-class organization measures quality and achieves high performance, and familiarizes you with current techniques. Filled with insights, examples, and actual practices; recommended. Reviewed by Gerry Stern, founder, Stern & Associates, author of Stern's Sourcefinder: The Master Directory to HR and Business Management Information & Resources, Stern's CyberSpace SourceFinder, and Stern's Compensation and Benefits SourceFinder.