Meaningful Inefficiencies: Civic Design in an Age of Digital Expediency

by Gabriel Mugar and Eric Gordon

Public trust in the institutions that mediate civic life-from governing bodies to newsrooms-is low. In facing this challenge, many organizations assume that ensuring greater efficiency will build trust. As a result, these organizations are quick to adopt new technologies to enhance what they do, whether it's a new app or dashboard. However, efficiency, or charting a path to a goal with the least amount of friction, is not itself always built on a...

• Format: Paperback
• Language: English
• ISBN: 0190870133
• ISBN13: 9780190870133
• Release Date: February 2020
• Publisher: Oxford University Press
• Length: 200 Pages
• Weight: 0.55 lbs.
• Dimensions: 0.6" x 5.5" x 8.3"