MCS-15 Communication Skills Topics Covered Block 1 - Skills Needed at the Work Place-I Unit 1 - The Process of Communication Unit 2 - Telephone Techniques Unit 3 - Job Applications and Interviews Unit 4 - Group Discussions Unit 5 - Managing Organisational Structure Block 2 - Skills Needed at the Work Place-II Unit 1 - Meetings Unit 2 - Taking Notes & Preparing Minutes Unit 3 - Presentation Skills-I Unit 4 - Presentation Skills-II Unit 5 - Negotiation...