Taking into account the disciplines of operations management, organizational behavior, and health services research, McLaughlin and Kaluzny (both emeritus, business administration and health policy, respectively, U. of North Carolina at Chapel Hill) introduce the field, paying...
This resource examines the philosophy of CQI/TQM and provides guidelines for implementation. Professionals and students learn the management techniques for improving the quality of health services. Includes flow charts, histograms, Pareto charts, run charts, regressions analyses,...