MASTERING CUSTOMER FEEDBACK: 10 tips to boost response rate

By Noe Tovar MBA

100 Page Pocket Guide
paper back

Customer satisfaction surveys are a valuable toolfor me to maintain the quality of my service andgather valuable feedback. As they say, "If I don'tappreciate my customers, someone else will."However, in today's landscape, where manycompanies are constantly bombarding customerswith CSAT surveys, it's clear that survey fatigue hasbecome a real issue. Increasing response rates hasnow become a significant challenge for myorganization. After all, what's the use of sending outsurveys if people aren't willing to respond to them?In this book, I will explore the importance ofcontinuous improvement over time, which ultimatelyleads to more and higher-quality customerfeedback.

• Format: Paperback
• Language: English
• ISBN: B0CJBCFW6T
• ISBN13: 9798861844741
• Release Date: September 2023
• Publisher: Independently Published
• Length: 104 Pages
• Weight: 0.33 lbs.
• Dimensions: 0.2" x 6.0" x 9.0"