Managing Workplace Negativity

by Gary S. Topchik

Book Overview

The symptoms: increased customer complaints, high turnover, low quality of work, increased absences, loss of morale and motivation, lack of creativity and innovation, loss of loyalty to the... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0814405827
• ISBN13: 9780814405826
• Release Date: January 2001
• Publisher: Amacom
• Length: 208 Pages
• Weight: 1.25 lbs.
• Dimensions: 0.8" x 6.0" x 9.5"
• Age Range: 17 years and up
• Grade Range: Grade 12 and higher

Customer Reviews

A Definite Must Own!

Gary Topchik discusses concrete issues and resolutions. There are no ambiguous situations. He makes you think for yourself and helps you develop your problem solving skills. He thinks "out of the box" and leads you to do the same. You begin to realize that some situations which you believed benign, are really negative. It is a definite must own!

Just the book I needed!

Just the book I've been waiting for! It helped me to clear the air and improve relations between colleagues in my own department. The results were so dramatic that the book is now making the rounds among department heads in my company. Mr. Topchik's strategies enabled me to confront longstanding negativity on the part of several subordinates - with outstanding results, including improved morale and productivity . It even enabled me to recognize some of my own counterproductive behavior. I found the book intelligent, well-written, practical and chockfull of tools to improve workplace attitudes. I highly recommend this book to virtually everyone in the workplace.

A Hands-On, Real World Guide for Managers

Managing Workplace Negativity is a practical, no-nonsense guide for managers in all industries. The book provides case studies and clearcut strategies for managers coping with a variety of counterproductive behaviors in others. Topchik distinguishes among individuals who use defeatist behavior habitually, those who use it to score specific points, and those who reflect valid organizational morale issues. Hands-on approaches are presented to the complex, ambiguous issues of trust, change and organizational culture. I highly recommend this excellent resource for anyone seeking concrete answers to this difficult subject.

Excellent Read for all Workers

This book helps everyone deal with the negativity that has become so common place in our workplaces. It makes you think about your own attitudes and teaches you how to deal with others. If management and workers alike would adopt these ideas work may not be a four letter word

Find an antidote!

Useful guide to managing the sometimes posionous negativity that can infect an organization. Topchik breaks it down simply and clearly and the straightforwardness of the text keeps the reader focused on solutions. A useful book for any managet to keep on their desk.