Managing Web-Based Customer Experiences: Self-Service Integrated with Assisted-Service

by Mike Murphy, Jon Anton, Mike Murphy

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• Format: Paperback
• Language: English
• ISBN: 0971965242
• ISBN13: 9780971965249
• Release Date: August 2003
• Publisher: The Anton Press
• Length: 186 Pages
• Weight: 0.75 lbs.
• Dimensions: 6.0" x 9.0"