Managing the Guest Experience in Hospitality

by Robert Clayton Ford and Cherrill P. Heaton

This book is organized around the 14 Service Principles with a chapter dedicated to each. The most recent research is integrated throughout to support each principle and each chapter provides... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0766814157
• ISBN13: 9780766814158
• Release Date: December 1999
• Publisher: Delmar Thomson Learning
• Length: 432 Pages
• Weight: 1.68 lbs.
• Dimensions: 0.7" x 7.4" x 9.2"

Customer Reviews

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